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About the Role
We are seeking an energetic and customer-focused front end manager to lead our team and ensure the smooth operation of Froth Coffeehouse. The ideal candidate will have a passion for coffee, excellent customer service skills, and the ability to manage a dynamic environment. You will be responsible for managing the front-end operations, including customer service, staff supervision, and ensuring a welcoming atmosphere for all guests.
Requirements
Leadership Skills : Ability to lead and motivate a team, delegate tasks, and manage staff effectively.
Customer Service: Strong focus on delivering excellent customer service, handling customer complaints, and ensuring a positive customer experience.
Communication Skills: Clear and effective communication with staff, suppliers, and customers.
Organizational Skills: Ability to manage multiple tasks, keep the shop organized, and ensure smooth operations.
Problem-Solving Skills: Ability to handle unexpected situations, resolve conflicts, and make quick decisions.